Frequently Asked Questions and Answers

We are here to answer any questions you may have about DICKEY-john grain moisture testers. If you don’t see the answer to your question you may submit your own question here.

What is an error 13 – No Communication on a GAC 2500?2021-05-12T12:05:17-05:00

This is an error that is going to require that you give us a call at 866-845-6249

What is an error 52 Date Time Incorrect on a GAC 2500?2021-05-12T12:05:41-05:00

An error 52 is mainly caused by a low in voltage clock battery. We typically see this after 4-5 years in service. This also indicated that the unit has not been serviced nor calibrated in that time frame. You are able to replace the clock battery on your own but recommend calling Corn Belt Testing at 866-845-6249.

What is an “Empty cell measurement is out of tolerance” or Error 2 on a GAC2500 UGMA?2021-04-29T14:19:02-05:00

An error 2 on a GAC2500 is a scale tare weight issue that has pushed the scale past the allowed 10-gram empty cell value. In most cases, this can be cleared by simply calling Corn Belt Testing and 866-845-6249 while standing in front of the instrument with the unit on the main menu.

What is the turn around time if we send an instrument in for service?2021-04-19T14:33:20-05:00

We pride ourselves on a 24-hour turnaround.

How do we go about sending an instrument in for service?2021-04-19T14:32:38-05:00

This is very simple whether you need a loaner or not. If you need a loaner; please call us to arrange for one to be sent out to your location. If no loaner is needed, simply lock the shipping bars and re-pack the instrument in original packaging, place a note in the box with the instrument and be sure to include all contact information and ship it back to Corn Belt Testing Inc.

How often should a GAC2500 be calibrated?2021-04-19T14:31:01-05:00

We recommend that instruments be on a yearly maintenance schedule.

Is Corn Belt Testing limited to where you can sell and service equipment?2021-04-19T14:10:36-05:00

The answer is no, Corn Belt Testing is a national distributor and sales company for DICKEY-john.

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